Account and help
Frequently asked questions and troubleshooting
Start by checking your account, selected record, connection and app version.
Step by step
My panel is missing: check your account, selected customer and opened location.
I cannot edit: check your role, connection and any read-only status. Ask the owner or administrator for appropriate access.
Admin is missing: the feature may be hidden or unavailable for your account, organisation or app version. Technical records remain separate.
An invitation or verification link fails: use the latest link with exactly the intended email address. Request a new invitation or verification email if needed.
A photo will not load: check your connection, reopen it and choose Retry. For your own upload, check format, size and the queue.
A second device does not show my change: let the first device synchronise and check conflicts before editing further.
Still stuck? Email PanelPilot with the action, error, app version and whether you use Android or web. Include only screenshots without personal data or access codes.
Good to know
- Search this guide for customer, employee, work order or invoice.
- Do not clear app data casually: it may contain pending local changes.