Frequently asked questions and troubleshooting

Step by step

1. My panel is missing: check that you are signed in with the correct account and have opened the correct home record and location.

2. I cannot edit: check your connection and role in the home record. Ask the owner for appropriate access if you can only view it.

3. An invitation or verification link fails: use the latest link with exactly the intended email address. Request a new invitation or verification email if needed.

4. A photo will not load: check your connection, reopen it and choose Retry. For your own upload, check format, size and the queue.

5. A second device does not show my change: let the first device synchronise and check conflicts before editing further.

6. Still stuck? Email PanelPilot with the action, error, app version and whether you use Android or web. Include only screenshots without personal data or access codes.

Related topics

• Account, privacy and deletion